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Project in Thailand

This is a client who did not show his attention to buy anything, just asking many questions on the product knowledge and how to import to his country. We did not figure that he might buy our wpc deck. But one day when we talked, he asked if we could send him some free samples. We always offer free samples to our clients but the courier fee usually paid by our potential clients. We think it’s not only about money, but also about mutual trust and sincerity.

Fortunately this client was very sincere to us. At first he said he would pay by Paypal, but he never used it so he need to download one. Then in the next day morning he sent a message to us in 6 am ( in his time zone), and told us there is something wrong with his Paypal. At first we thought he might be like some of the clients who gave up the samples, but then he said, “can you edit a link on Alibaba ? I can pay by Alibaba.” Then our sales sent the link to him. It’s almost mid night, we thought we might get his message in the next day. However, after ten minutes or so, he sent a screenshot and said: “done!! I tell you I’m serious.” He already paid.

His positive attitude affected us. After the samples, he said the quality was great. He soon purchased 20-ft container from us.

 

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Customer’s feedback

A great seller, I have to say thanks, I am really appreciated your help for my urgently samples, Item as described, fast shipping! Once again, very satisfied with order. A pleasure to do business with!

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